Free shipping and returns

Tech Specs

Key Features

Connect with Alexa

Pair with select Alexa-enabled devices to enable announcements and Two-Way Talk for convenient in-home monitoring. With a Ring Protect plan (subscription sold separately), Alexa can also make voice announcements and automatically show live video feed on an Echo Show, Fire TV, or Fire Tablet when your Ring doorbell detects a person or package.

General Information

Frequently Asked Questions:

What is the difference between Ring Video Doorbell (2nd Generation) and Ring Battery Doorbell Plus?

The main difference between Ring Video Doorbell (2nd Generation) and Ring Battery Doorbell Plus is that Ring Battery Doorbell Plus is an upgraded smart doorbell camera with super clear 1536p HD+ video and taller Head-to-Toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring App.

What’s Ring Protect?

Ring Protect is a comprehensive service that activates video recording and photo capture, saving and sharing for your Ring doorbell or camera, plus a few perks. Visit ring.com to learn more about Ring Protect.

Physical Characteristics

Dimensions: 5.1 in x 2.4 in x 1.1 in (128.54 mm x 62 mm x 28 mm)

Technical Information

Video: 1536p HD+ Video, Live View, Color Night Vision

Field of View: Head-to-Toe Video 150° Horizontal, 150° Vertical

Operating Conditions: -5°F to 122°F (-20.5°C to 50°C), Weather Resistant

Audio: Two-Way Talk with Noise Cancellation Quick Replies

Motion Detection: Advanced Motion Detection with Customizable (Drawable) Motion Zones

Battery/Power Information

Power: Quick Release Battery Pack (included). Can be hardwired to an existing doorbell system or transformer for charging (8-24 VAC, 40VA max, 50/60Hz). No halogen or garden-lighting transformers; no DC transformer/power supply. Ring Solar Charger and Ring Plug-In Adapter accessories available (sold separately).

Warranty & Returns

Ring's one-year limited warranty covers Ring devices' hardware components against defects in workmanship and materials from the date of purchase. The warranty does not cover:

  • Accidents
  • Misuse
  • Neglect
  • Fire
  • Alteration
  • Damage from third-party repair, parts, or other external causes
Free shipping and returns

FAQs

Please read our FAQs page to find out more.

What is your return policy?

Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Planorus within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or email.

Non-Returnable Items:

  • Microphones
  • Headsets with Microphones
  • Earphones/Earbuds
  • Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Any computers built or modified by Planorus to customer specifications
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Opened or unwrapped educational tapes and books
What happens if my item is on backorder?

If your order is on backorder, it means the item is temporarily out of stock, and we are awaiting new inventory from our supplier. Once the item becomes available, we will promptly ship it to you. You will receive an email notification with the estimated arrival date and any updates on your order status. Rest assured, we are working hard to fulfill your order as quickly as possible. If you have any questions or need further assistance, please contact our customer support team.

How do I cancel my order?

You can cancel your order provided it hasn't yet entered the shipping process by calling our customer support at 1-888-487-1414 or contact us by filling out our online Contact form. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. Note: TV's or any other item shipped by truck can only be canceled prior to shipment. Once shipped and in route, the order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.

How can I track my order?

Please allow up to 24 hours for your order status to be updated online. You can click here to Track Your Order.

Didn’t find your answer?

Don't hestitate to contact us